What are the delivery times?
The majority of our products are shipped from warehouses located in North America. The estimated delivery time is generally 3 to 8 business days after order confirmation.
Delivery times may vary depending on your location, product availability, carrier, and peak demand periods.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing a tracking number.
This number allows you to track the progress of your package. A short delay may sometimes be necessary before tracking information is updated by the carrier.
What payment methods do you accept?
We accept major credit cards, including:
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Visa;
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Mastercard;
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American Express.
We also accept Shop Pay as well as other secure payment methods displayed at checkout.
Can I modify or cancel my order after placing it?
You can request to cancel your order within 24 hours of purchase, provided it has not yet been processed or shipped.
Contact us as soon as possible at contact@nordveq.ca. We will do our best to help you, but we cannot guarantee cancellation if the order has already been picked up.
Do you offer international shipping?
We currently deliver to Canada and the United States.
The estimated delivery time is generally 3 to 8 business days, depending on your location and the shipping warehouse.
What is your return policy?
We offer a replacement or refund for any defective, damaged, or incorrect product.
For a change of mind, you have 14 days after delivery to submit a return request, subject to eligibility conditions.
Please consult our Return and Shipping Policy for full details.
How can I contact you?
You can write to us at contact@nordveq.ca.
We usually respond within 24 to 48 business hours.